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Security Zone
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Online Security Guidelines

To keep your payments account secure and stay safe whilst online, we recommend following these simple steps:

 

  • Keep account information such as your client number, username and password secret and known only to you. Never store passwords on your phone or computer or write them down anywhere. It is widely recommended to use a reputable password safe for your different passwords. Regularly change your password and ensure it is unique from your passwords for other accounts. Avoid using anything obvious such as your birthday, a pets name or anything else that can easily be identified especially through the viewing of your social media accounts.
  • Always ensure that the website you’re interacting with is the Moneycorp site and has a valid security certificate. You can check this by clicking on the padlock icon in the address bar of your browser. Remember that if you cannot see a padlock icon the website you are viewing may not be the official Moneycorp site.
  • Remain alert to phishing emails that claim to be from Moneycorp and ask you for either your personal or security information. Moneycorp will never ask you for this information by email, and will never ask for your password or PIN at any time. If you suspect you have received a phishing email claiming to be from Moneycorp, please forward it to us at enquiries@moneycorp.com
  • Contact us immediately if you receive any unexpected messages about changes to mobile phone numbers or e-mail addresses that you have registered to your Moneycorp account.
  • Moneycorp will never ask you to move or send money to other accounts. If you are contacted by someone saying they are from Moneycorp, and they ask you to move money to a “secure account” refuse to do so. Always re-confirm payment details to new recipients or new accounts with a known phone number for that individual or company.
Fraud Awareness

Fraud Awareness

Understand the key methods of fraud that can help you develop strong cybersecurity

Learn more

Securing Your Devices

To ensure your devices are secure and your online activities remain safe, please follow these guidelines:

 

  • Install and maintain your device’s anti-virus software.
  • Maintain a firewall on your personal computer.
  • Keep all your software up to date including installing updates you receive (e.g Microsoft, Android).
  • Ensure you use the latest version of your browser (Internet Explorer, Firefox, etc).
  • Keep your login details safe.
  • Logout after you have finished your session.
  • Be extra careful when using computers in public places, such as an internet cafe or library.
  • Never change your password using a public wireless network.
  • Only download files or programs from the internet if they are from genuine trusted websites. Do not click on links, or open attachments in emails from suspicious or unknown senders.
  • Ensure you do not post any of your personal security information on social media platforms e.g. mother’s maiden name, place of birth, name of school you attended, etc.

APP Scam Reimbursement – Know Your Rights

From 7th October 2024, new rules will refund eligible victims of Authorised Push Payment (APP) scams. These protections cover UK bank transfers via Faster Payments (FPS) or CHAPS. APP scams involve fraudsters tricking you into sending money. Our scheme will assess claims for reimbursement if all conditions are met. Learn more about your rights and how we protect you against fraud on our Security Zone page. Stay informed with Moneycorp.

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None of the information contained in this website constitutes, nor should be construed as financial advice.
Indicative rates are displayed on our website. We use interbank rates as a reference, and these rates should only be used as a guide. 

Moneycorp is a trading name of TTT Moneycorp Limited, a company registered in England under registration number 738837. Its registered office address is at Floor 5, Zig Zag Building, 70 Victoria Street, London SW1E 6SQ and it is VAT registration number is 897 3934 54. TTT Moneycorp Limited is authorised by the Financial Conduct Authority under the Payment Service Regulation 2017 (firm reference number 308919) for the provision of payment services.

Moneycorp FRM is a trading name of Moneycorp Financial Risk Management Limited which is authorised and regulated by the Financial Conduct Authority for the provision of designated investment business (firm reference number 452443). 

Travel money services are provided by Moneycorp CFX Limited. Moneycorp CFX limited is a company registered in England under registration number 4780562. It is registered office address is at Floor 5, Zig Zag Building , 70 Victoria Street, London, SW1E 6SQ and its VAT registration number is  897 393454.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Explorer™️ Card is issued by Prepay Technologies Ltd (PPS), with its registered office at Floor 6, 3 Sheldon Square, London W2 6HY UK. PPS is authorised and regulated by the UK Financial Conduct Authority for the issuance of e-money with firm reference number 900010.

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